The voice of users

In this presentation, which was originally created as part of the he Inland Norway University of Applied Sciences’ e-school on social justice, Erik Hagaseth Haug explores the issue of user involvement in career guidance services.

Erik argues that a different kind of user involvement can be both a way to ensure the actual representation of citizens in societal development and a driver for quality improvement of guidance services. In the lecture he looks at a range of different ways in which users can be involved using examples from the Nordic countries.

Through the theoretical work of Nancy Fraser, he reflect on issues such as:

  • Do the boundaries of the political community wrongly exclude some who are entitled to representation?
  • Do the community’s decision making rules accord equal voice and fair representation in public decision-making?

View Erik’s lecture on the voice of users

One comment

  1. Good, clear, timely, and well presented, as always, Erik! And so encouraging to see our study on the Voice of Users in the Nordic Countries (NVL, 2011) being used for this purpose. I wonder, has the issue of user involvement been promomoted and developed systematically during the last decade – or not really?

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